RESUME OF

CHRIS THOMAS, CXA, CUA

UX leader, mentor, and lifelong learner with over 20 years of experience working within and leading teams across channels and a wide variety of industries. Well versed in practices and methodologies spanning information architecture, product design, user research/testing, content strategy, analytics/data analysis, business analysis, usability analysis, development, and project management.

EXPERIENCE

Director, UX Architecture, B2C
Dow Jones | 05.22 — Present

Lead User Experience Strategist – Mobile
Vanguard | 05.20 — 05.22

User Experience Manager
MSC Industrial Supply Co. | 02.19 — 05.20

User Experience Manager
CapTech Consulting | 10.15 — 02.19

Owner
Sketch LEFT | 09.01 — 10.15

A consulting company specializing in marketing strategies, prototyping, business process mapping & improvement, experience design, mobile design/development, user research, information architecture, usability analysis, user experience design, programming (Java, PHP), and usability testing.

Client works include: RelaxLKN.com, Divinity-Spa.com, Surplus Lines Associates, LifeWithBills.com, WeekendWarriorProductions.com, johnmarshall.edu, VillageMarketsonline.com, GAbusy.com, iXsystems, Niche Cubed, OpenSource Technologies, GBCS Carolina, Thoughtmill, ECMOTO, ECMOTO/SHOP, SkyBox IMG., Vitek Performance, Import South, International Allstars, and Media 2 Studios.

User Experience Lead
SnapAV | 10.14 — 10.15

User Experience Lead
AmWINS Group, Inc. | 07.13 — 10.14

User Experience Lead
Lowe’s Home Improvement | 02.09 — 07.13

Sr. Interactive Media Designer
Motorsports Management International, Inc. | 12.06 — 02.09

Sr. Interaction Designer
Scientigo, Inc. | 08.05 — 11.06

Interaction Designer
Thoughtmill | 12.03 — 08.04

Structuring Manager | Interaction Designer
PentesPlay by GAMETIME | 11.98 — 08.00

THOUGHT LEADERSHIP

Incorporating UX into Agile Processes Utilizing JIRA Advanced Roadmap
2021-2022 | Vanguard Seminar

Seminar to introduce Vanguard CXD Journeys, Families, and Labs to JIRA Advanced Roadmap and best practices to incorporate UX into typical Vanguard Agile processes and toolsets. Topics included: ceremonies and meeting cadences, JIRA Epic flows and JIRA workflow UX incorporation, introduction to JIRA an ticket creation for UX, UX Kanban board setup and best practices for JIRA project management, incorporating UX into Daily Standup and Sprint Reviews, JIRA Advanced Roadmap setup and population, incorporating UX Processes, and UX Capablity/Initative/Epic refinement best practices.

User Experience Process and Methodologies
2019 | MSC Seminar

Seminar to introduce executive team and cross-company departments to UX practices, processes, roles, and success. Intro: “When customers come to our web site, we have only seconds to influence them. Join Chris as he shares processes and best practices around user experience and how we can best fulfill the user’s needs.”

User Testing 101
2019 | MSC Seminar

What usability is and why it is important (helpful tips for justification to skeptical stakeholders)

Eye Tracking Chalk Talk
2018 | CapTech Client Seminar

Client seminar to discuss eye tracking technologies and solutions. Topics included: technology overview, choosing the right hardware/software combination, common applications, brands, metrics captured, and details on conducting lab, in context, and VR/AR studies.

Build the Right Thing: Successful BA/UX Partnerships
2018 | CLT UX Meetup

The “right thing” is not achieved solely with accurate functional and system requirements, nor solely through relevant user requirements and design. Delivering a successful project requires building a solid foundation using tools from both the Business Analyst and User Experience playbooks. At this Meetup, attendees should expect to leave with a basic understanding of the tools used to:

Modeling Requirements
2018

Seminar for business analysists to showcase UX tools and processes that can be used to enhance their skillset and help build a solid foundation for future projects.

User/Usability Test Setup & Execution
2018

Seminar to showcase features and functionality of testing lab, setting up successful user testing environments, and benefits.

UX 101
2018

Seminar to introduce service offerings leaders to UX practices, processes, roles, and success within an Agile lifecyle, including a user testing/validation deep dive with related case studies.

Usability Testing 101 – Best Practices & More
2017 | CLT UX Meetup

Two day training seminar condensed into an hour and a half presentation covering:

Journey Mapping 101
2017

Seminar discussing preliminary and primary research practices, work sessions, mind mapping, journey map and persona development, and extracting relevant findings.

eLearning Module Creation with Adobe Captivate
2017

Seminar discussing research, training, and best practices utilizing Adobe Captivate to develop eLearning modules.

You Are Not the User — Learning the Hard Way
2016 | GIANT Conference

Intro: “Everyone has heard horror stories of these huge projects launching then flopping – full of wants and needs supplied by someone who claims to know what the user wants. Well Chris use to be one of those guys, and this is one of those stories. Join Chris as he walks you through the carnage created when you blow $350,000 on an event no one wants, and the wisdom found once the smoke cleared that fuels his passion for data-informed design.”

Designing with iRise
2016

Seminar discussing capabilities, features, and best practices utilizing iRise to develop designs, prototypes, wireframes, and documented requirements.

EDUCATION & CERTIFICATION

User Experience Analyst Certification (CXA)
2012: Human Factors International

Usability Analyst Certification (CUA)
2011: Human Factors International

Web Development and Business Programming Diploma
2001: The Chubb Institute

MCSD Training & Certifications
1999: New Horizons Computer Learning Center